Frequently Asked Questions
How quickly do you respond to new inquiries?
We aim to respond to all new business inquiries within one business day. For urgent technical support issues, our 24/7 hotline is available to existing clients with active support agreements.
Do you work with clients outside of Florida?
Yes. While we are headquartered in Jacksonville, Florida, we serve clients across the United States. Many of our engagements are conducted remotely, with on-site visits scheduled as needed.
What is your typical project timeline?
Project timelines vary based on scope and complexity. A typical consulting engagement runs 4-8 weeks, while a full systems design and deployment may span 3-6 months. We provide detailed timelines during the proposal phase.
Do you offer ongoing support after project completion?
Absolutely. Every project includes a 30-day warranty period, and we offer ongoing support agreements with defined SLAs for monitoring, maintenance, and incident response.
Can you work with our existing IT team?
Yes, we frequently augment existing IT teams. Whether you need specialized expertise for a specific project or ongoing capacity, we integrate seamlessly with your current operations.